2023 In Primetric: How We Powered Your Success In The Last 365 Days

As the curtains draw on 2023, it’s time to take a final look behind the scenes at Primetric’s accomplishments and the clear path toward growth they have created for our customers. Thanks to your ongoing support, we have multiple reasons to celebrate!

Arkadiusz Terpiłowski




Primetric's summary of 2024

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Primetric’s 2023 in Numbers Marking Your Success

2023 was an intense year for the entire IT industry. Looking back at it, we can proudly say that it passed the test of a changing market environment with flying colors. That statement also holds true for Primetric, as we have recently become a part of an American company, BigTime, which boosted our abilities to deliver exceptional solutions for IT companies. 

Still, this is not the end of our successes. In the last 365 days, we have also managed to achieve many other things - and we have some numbers to prove it. 

In 2023, we: 

  • Implemented over 300 new features in 62 releases - six times more than in a previous year, giving you a competitive edge every step of the way, 
  • Helped six of our customers share their positive experiences with Primetric in case studies - you can find them here.
  • Gained 4 awards in the Resource Management category space according to G2 and were rated #1 for Ease of Admin in Resource Management category, Likelihood to Recommend in RM category, Meets Requirements in RM category and Quality of Support in RM category space.

Events that Have Defined Your Experience with Primetric in 2023

Of course, Primetric is defined not only by its performance but also by its impact on local and global communities and markets. This year, it could be felt both on major events and on different continents - and here are the three events that made that happen.  

We Joined Forces with BigTime to Power Up Our Customers 

In August 2023, we took a unique opportunity to help your businesses become more profitable and scalable. We joined BigTime - an industry-leading platform for time tracking, project management, invoicing, and payments in the United States - in our quest for your operational efficiency. 

As we both excel in our respective markets, we also have the same mission: to provide a best-in-class tool for managing small and medium-sized professional services companies just like yours. 

Of course, this goal will not be achieved overnight; still, with our teams combined, you can expect more features that will help your business improve its resource management, utilization, profitability, and more! 

#1 European Profitability and Utilization Report Shed Light on the IT Industry

This year, in cooperation with nearly 250 IT companies from all around Europe, we have created a pioneering study that described the condition of the entire industry in those uncertain times: The First European Profitability and Utilization Report. 

With extensive data on profitability, utilization, EBIT, and a unique Maturity Score Index assessing a company’s operational excellence, the report armed nearly 500 companies with data, benchmarks, and insights to build a scalable and bulletproof company. As a result, with your extensive support, we have created the largest IT report on the European market - and we have the numbers to prove it! 

Of course, if you have not yet accessed the report, you still have a chance to do so - just click here and browse the latest IT insights now! 

We Powered Up Our Tool Even More!

Of course, the development of our tool has not slowed down - in fact, we have accelerated it even more to provide you with all the tools you might need to improve your company’s performance regardless of the circumstances. Now we can proudly say that we succeeded in doing so! 

In the last 12 months, we have provided you with: 

  • Improved security guaranteed by SoC2 certification we obtained to ensure that your data remains private and protected in our system, 
  • AWS migration ensuring the continuous availability of our services, 
  • Enhanced reports, overheads per department, and many other features included in the largest release of the year - and they all gave you a better overview of key processes and data, 
  • Brand new search bar for Projects and People helping you find all the information you need in just seconds, 
  • And many other updates - you can read all about them here

The future looks bright with Primetric! 

Of course, the end of 2023 does not mark the end of Primetric’s development. In fact, standing side by side with BigTime as our partner, as well as our customer who supported us in 2023, we are sure to expand at an even greater rate, bringing you more opportunities to grow, scale, and improve your profits.

Arkadiusz Terpiłowski


Arkadiusz is Head of Growth and Co-founder at Primetric. Prior to that, Arkadiusz was at the helm of his own software development company where he oversaw operations. A great enthusiast of process improvements, his personal mission is to make software companies more profitable and efficient on their path to growth.

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