Process improvement plan made simple: templates and examples

Not every process in the IT industry is perfect, but there is room for improvement! But how to simultaneously alter so many interwoven operations impacting finances, people, and project management while improving operational efficiency? Here’s a universal recipe for a process improvement plan for the IT industry.

Arkadiusz Terpiłowski


Business Intelligence


How to create a process improvement plan? Templates and examples

Table of contents

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What is a process improvement plan? Definition

A process improvement plan is a systematic and strategic approach to identifing, analyzing, and optimizing any existing process to achieve better outcomes in terms of efficiency, effectiveness, quality, and customer satisfaction. 

What is included in the process improvement plan?

A process improvement plan requires a structured and data-driven approach to identify areas of improvement, set goals and objectives, implement changes, and monitor and measure the effectiveness of the improvements over time. Thanks to in-depth analysis involving all of these factors, it can help the project management team identify inefficient processes and create process improvement plans for the company's competitive advantage.

Which processes can be enhanced thanks to a process improvement plan?

Both existing business processes and new operations can benefit from the process improvement. However, in the case of a new process, a continuous improvement plan should be created before the operation even starts to ensure the maximum process performance.

Why is process improvement plan so important? 


Process improvement plans are crucial for IT companies because they help to streamline business operations, increase resource efficiency, and optimize productivity. With the rapid pace of technological advancements, IT companies must constantly adapt to stay ahead of the competition and ensure that current processes are still relevant and profitable. An effective process improvement plan can help identify improvement areas and ensure resource efficiency both in the current process and in their new counterparts.

Additionally, process improvement plans are also largely popular among the employees, as they also improve employee satisfaction, transparent workflow and employee engagement and allow project manager to gather feedback and use it to manage specific tasks and operations, as well as weak points and advantages of any ongoing process.


Moreover, many organizations deal with a wide range of complex business processes that require multiple teams and departments to work together seamlessly. The process improvement team can add even more value to the mix. Without their help, it can be difficult to ensure everyone is on the same page and working towards the same goals while ensuring process efficiency in new and existing processes.

Minimizing risks

Process improvement plan also helps IT companies to identify and address potential risks and issues before they become major problems. By implementing regular and ongoing processes and reviews, IT companies can detect and correct problems early, minimizing downtime and ensuring that systems and processes run optimally.

Improved customer satisfaction 

Ultimately, a process improvement plan can help IT companies to increase customer satisfaction by perfecting the execution stage of any ongoing process and delivering products and services that meet or exceed customer expectations. This can lead to more efficient operations, increased resource efficiency, increased loyalty of relevant stakeholders and customers, improved brand reputation, and greater success in the marketplace.

Process improvement plan

Process improvement plan step by step

A comprehensive process improvement plan typically includes the following components:

1. Assessment and analysis

This step involves evaluating the current state of the process of choice, identifying bottlenecks, inefficiencies, and areas for improvement.

Usually, this part of the process involves: 

  • conducting data analysis based on statistics and document defining the state of the project, 
  • process mapping, 
  • value stream mapping, 

and other tools to gather quantitative and qualitative data about the process.

In short, the objective of this process stage is simple: to acquire enough information about the business process to find the root cause of its problems. 

2. Choosing goals 

Once the areas for improvement are identified, specific and measurable goals and objectives are set for the business process. These goals should be: 

  • aligned with the overall strategic objectives of the organization, 
  • achievable in the specified time for the improvement, 
  • relevant for a part of a business or the company as a whole, 
  • time-bound to ensure the work takes only a short time. 

What if goals for my business processes are unclear?

Should you have any problems specifying your goals at this stage, we highly recommend using the SMART method for setting goals and objectives for the improvement plan.

By the end of this stage, you should have a list of up to 5 goals you want to achieve by improving the business process of choice. 

3. Action planning 

In this step, a detailed plan is developed to implement the improvements. This may include: 

  • defining tasks, 
  • assigning responsibilities, 
  • setting deadlines, 
  • allocating resources. 

The plan should also consider potential risks and challenges and have contingency plans in place.

4. Implementation 

During this stage of process improvements, the alterations identified in the action plan are put into practice to make significant process improvements. This may involve: 

  • making changes to processes, 
  • updating procedures, 
  • training employees, 
  • implementing new technologies or tools. 

The implementation process should be closely monitored to ensure that the changes are effectively carried out and that the business process is running smoothly.

5. Monitoring and measurement 

After the changes are implemented, the process improvement plan includes monitoring and measuring the performance of the improved process. This may involve collecting data, using key performance indicators (KPIs), and comparing the actual results with the set goals. Any variances should be analyzed, and appropriate corrective actions should be taken if necessary.

6. Continuous improvement 

A process improvement plan is an ongoing and iterative process. At this stage, lessons learned from the monitoring and measurement stage are used to further refine and optimize the process. The plan is continuously reviewed and updated to drive a culture of continuous improvement within the organization.

7. Documentation and communication

Throughout the process improvement planning journey, documentation of the changes, results, and lessons learned is essential. This information is communicated to stakeholders, including employees, management, and other relevant parties, to ensure transparency and facilitate organizational learning.

How to improve key processes in the IT industry? 

While the process improvement plan described above can be used for perfecting nearly all the operations in any IT company, there are some processes that do not require any additional thoughts to be improved - their improvements were simply mastered by industry experts that shared their knowledge on our blog. 

Here are some examples of such processes!

Resource and capacity planning 

The major business processes you might want to improve in this category are: 

Finance management

As far as the finance management is concerned, there are a few business processes you should consider improving in your organization. These include: 

Project management

Last but not least, there are a few things you might want to reshape in your project management operations. These usually include: 

Do you need a tool that can help you with all these processes? 

No problem - we are here to help you! 

Simply use our solution to automate resource management, time tracking and project management. You can see how we can help you right away - start a trial with Primetric or book a demo with one of our advisors! 

Arkadiusz Terpiłowski


Arkadiusz is Head of Growth and Co-founder at Primetric. Prior to that, Arkadiusz was at the helm of his own software development company where he oversaw operations. A great enthusiast of process improvements, his personal mission is to make software companies more profitable and efficient on their path to growth.

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